Your privacy at Crikeya is our top priority. This privacy policy clearly explains what data we collect, where it is stored, and how it is kept secure.
Crikeya is a responsible online gaming platform committed to providing a safe and transparent gaming environment for players in Bangladesh. This Privacy Policy explains how Crikeya handles your personal data and the steps taken to protect your privacy. By using our website or app, you agree to this Privacy Policy.
In Summary: We never sell your data. We only collect the information necessary to improve our services and ensure your security.
Crikeya collects two types of data — information you provide directly and information collected automatically while you use the platform.
Information you provide during registration or KYC verification:
| Data Type | Example | Mandatory? |
|---|---|---|
| Full Name | Registration Form | Yes |
| Email Address | Account Communications | Yes |
| Mobile Number | OTP Verification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| ID Document | NID / Passport | In KYC |
| Address | Current Address | In KYC |
| Payment Information | Mobile Pay / Nagad Number | In Transactions |
The following information is collected automatically while you use the platform:
Crikeya uses your data only for specific, legitimate purposes. Your information is never used for anything unrelated.
Account Management: Your data is used to create, verify, and keep your account secure.
Payment Processing: To process deposits and withdrawals securely and prevent fraud.
Service Improvement: User behavior is analyzed to understand which games are most popular and where issues may arise.
Relevant Offers: To offer bonuses and promotions tailored to your preferences. You can opt out of these notifications at any time.
Legal Compliance: For KYC verification, anti-money laundering (AML) compliance, and responsible gaming.
Customer Support: Your contact details are needed to quickly resolve any complaints, questions, or issues you may have.
Crikeya uses internationally recognized security measures to keep your personal data safe. Our servers are hosted in secure data centers, and all data is stored in encrypted form.
Your data is retained for as long as your account remains active. Even after closure, certain data may be kept for legal compliance purposes (typically up to 5 years). Once that period ends, your data is securely deleted.
Important: In the event of a data breach, Crikeya will notify affected users within 72 hours and take immediate remedial action.
Crikeya uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Cleared at End of Session |
| Performance Cookies | Site Speed & Error Tracking | 30 Days |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Traffic & Usage Analytics | 90 Days |
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.
Crikeya never sells your personal data. However, certain information may be shared in the limited circumstances outlined below:
Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket. These partners also adhere to strict privacy policies.
Regulatory Authority: We may be required to share information with authorities in cases of legal obligation, including court orders or government directives.
Analytics Services: Anonymous and aggregated data is used in analytics tools to improve the platform. No personally identifiable information is ever exposed.
Fraud Prevention: We are legally obligated to report suspected fraud or money laundering to the relevant authorities.
Before sharing data with any third party, Crikeya ensures they adhere to equivalent privacy and security standards.
Every registered user on Crikeya has the following rights over their personal data:
You can request to know what personal information we hold about you.
Contact support to correct any inaccurate or outdated information.
After your account is closed and the legal retention period has ended, you may request that your data be deleted.
You may request a copy of your data in a machine-readable format.
You can request that your data be restricted from use for specific purposes.
Unsubscribe at any time to stop receiving promotional emails or SMS.
To exercise these rights support@crikeya.biz. We'll respond within 30 days.
Crikeya strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and identity documents are used to confirm age during the KYC process.
Any minor's data collected in error will be deleted immediately and the associated account will be closed. If parents have any concerns, support@crikeya.bizto get in touch.
Crikeya reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes via email or an on-platform notification.
For any privacy-related questions, complaints, or requests, please contact us:
Email: support@crikeya.biz
Response Time: Usually within 24–48 hours. Legal requests may take up to 30 days.
Live Chat: The live chat option on our website is available 24/7.
The Core Pillars of Our Privacy Protection
Every click, transaction, and piece of personal data is protected by 256-bit SSL encryption. No third party can read this information.
Crikeya never sells your personal data to advertisers or third parties. This is a core commitment we stand by.
Identity verification data is stored with the highest level of security. Only authorized personnel have access to this information.
Crikeya operates in accordance with GDPR international data protection standards. Your rights are always protected.
Your browsing data and gaming behavior are never shared with any ad network. Play freely.
In the event of a security incident, Crikeya will notify you within 72 hours and take corrective action.
Your privacy is fully protected at Crikeya. Register with confidence and enjoy the best gaming experience in Bangladesh.
18+ | Responsible Gaming | Secure Payments